Refund Policy – Get Internet Bundles

Call for the Best Cable, Phone and Internet Deals:

Will i get a refund?

We will give you your money back within 30 days of your cancellation and return of the equipment. Sometimes, it might take them longer—up to six weeks for refund checks.

How do I request a refund?

When we have a credit balance we can request the balance refunded.

How long does it take to get a refund?

If you would like your balance refunded, contact us. Note that refund checks can take up to six weeks to process.

Can I cancel within 30 days?

We take pride in our products, which is why we offer a 30-day money-back guarantee for TV, Internet, Pro Protection and Voice services, and a 14-day money-back guarantee for Mobile services and devices.

How long do you have to return equipment?

You have 14 days from when your device was shipped (or purchased in a retail store) to start a return or exchange. The device must be activated before being returned or exchanged. For accessories, you have 30 days from your purchase date to start a return or exchange.

What happens if you don't return your equipment?

You'll be charged an unreturned equipment fee, a fee for incidental costs, and will eventually turn the matter over to a collection agency. The agency will attempt to collect the money for the unreturned equipment.

Disclaimer

Note:

Prices and promotions may vary by region, please call to confirm availability and set up the service.

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